Frequently asked questions

We mainly work with small and medium-sized businesses, sole traders, and not-for-profits. If you don't have a dedicated IT team, we can fill that gap.

Every project is different, so we quote based on your specific requirements. After an initial conversation we'll provide a clear, written proposal with a fixed price or estimate before any work starts.

A typical small business website takes around 3 to 6 weeks from kickoff to launch. Larger sites and custom applications take longer. We'll give you a realistic timeline in your proposal.

Yes. The initial discovery call is free and there's no obligation. It's a chance for us to understand your needs and for you to decide whether we're a good fit.

A short conversation about your goals is enough to begin. For websites, it helps to have your logo, any brand colours, and some idea of the content you'd like, but we can help with all of that too.

Yes, if you'd like to. We can set up an easy-to-use editing system and show you how to use it. Alternatively, we can handle updates for you.

Yes. We offer ongoing support and maintenance options covering updates, backups, fixes, and improvements, so your systems stay secure and up to date.

Yes. As well as strategic advice, we provide hands-on IT support: setting up computers and email, fixing issues, managing Microsoft 365 or Google Workspace, and keeping backups and security in order. Support is available as needed or on a regular retainer.

In most cases, yes. We can improve, integrate with, or migrate from your current website, software, or database rather than starting from scratch.

Yes. We're based in Sydney's north-west but work with clients anywhere in Australia via phone, email, and video calls.